✓Explain who qualifies as a tourist/consumer under Turkish tourism and consumer law
✓Identify the core legislation protecting tourists, especially the Consumer Protection Law (No. 6502)
✓Recognize the main categories of tourism services that fall under legal protection
✓Understand the difference between abstract travel promises and the concrete services owed to the consumer
✓Define what constitutes a defective ('ayıplı') tourism service and identify open defects
✓Apply the 30-day reporting deadline for raising a complaint with the provider
✓List the available remedies under Article 4: refund, repair, replacement, price reduction, or compensation
✓Determine when a full refund is the appropriate remedy because a service cannot be improved
